At PH Spark, protecting the personal information of our members is something we take seriously — not just because the law requires it, but because we genuinely believe that trust is the foundation of everything we do. This Privacy Policy explains clearly and honestly how we collect, use, store, and protect your data.
Name, contact details, ID documents, payment info and usage data.
Account management, payments, compliance, fraud prevention and service improvement.
Only verified processors, regulators and licensed partners — never sold for ads.
Active account lifetime plus 5 years after closure, as required by Philippine law.
Access, correct, delete and port your data under RA 10173 at any time.
privacy@phspark.app for all data-related questions and requests.
This summary card row is for quick reference only. The full Privacy Policy below is the legally binding version.
Six core practices that define how PH Spark handles the personal information of every member.
Every connection to PH Spark — login, deposit, withdrawal, account settings — is encrypted using TLS. Your personal and financial data is never transmitted in plain text over any network.
Only PH Spark staff who genuinely need access to specific data for their job function can see it. Access to member records is logged, audited, and reviewed regularly. No blanket access for any individual.
PH Spark does not sell, rent, or trade personal data to marketing companies, data brokers, or any third party for commercial purposes. This is a firm commitment, not a conditional one.
PH Spark operates in full compliance with the Data Privacy Act of 2012 (Republic Act 10173) and applicable National Privacy Commission (NPC) guidelines. A designated Data Protection Officer oversees compliance.
PH Spark only collects data that is genuinely necessary for the stated purpose. If we don't need something to operate your account or comply with regulations, we don't collect it. Data that is no longer needed is securely deleted.
In the unlikely event of a data breach affecting your personal information, PH Spark will notify you and the National Privacy Commission within 72 hours of discovering the breach, as required under Philippine law.
This Privacy Policy describes how PH Spark ("we," "us," "our," or "the Platform") collects, uses, stores, and protects the personal information of members and visitors of the PH Spark website and services. This document applies to all individuals who register an account, browse the PH Spark platform, or interact with PH Spark in any capacity.
PH Spark is built for Filipino players, and we take the data privacy expectations of our community seriously. This Policy has been drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, as well as applicable circulars issued by the National Privacy Commission (NPC) of the Philippines.
By using PH Spark — whether by creating an account, making a deposit, placing a bet, or simply browsing — you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.
Note for PH Spark members: If you have questions about this Policy or wish to exercise your data rights, contact our Data Protection Officer directly at privacy@phspark.app. We respond to all data queries within 5 business days.
For the purposes of the Data Privacy Act of 2012, PH Spark is the personal information controller responsible for your data. This means PH Spark determines the purpose and means of processing the personal data collected through the platform.
PH Spark operates the online betting and gaming platform accessible at phspark.app. Our Data Protection Officer (DPO) can be contacted at privacy@phspark.app for all matters related to personal data.
Where PH Spark engages third-party service providers — such as payment processors, identity verification services, or analytics providers — those parties act as personal information processors under PH Spark's instructions and are bound by data processing agreements that require them to maintain the same level of data protection as PH Spark itself.
PH Spark collects only the personal data necessary to operate the platform, comply with legal obligations, and provide a safe and fair experience for all members. The categories of personal data we collect include:
| Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government ID type and number | Registration form, KYC verification |
| Contact Data | Email address, mobile number, Philippine residential address | Registration form, account settings |
| Financial Data | GCash number, Maya number, bank account details (for withdrawals), card last 4 digits | Payment processing, withdrawal requests |
| Verification Data | Copies of government-issued ID, selfie/liveness check images (for KYC) | KYC submission |
| Transactional Data | Deposit history, withdrawal history, betting history, live casino game records | Platform activity |
| Technical Data | IP address, device type and ID, browser type, operating system, session duration | Automatic collection via cookies and logs |
| Usage Data | Pages visited, features used, search queries within the platform, click patterns | Automatic collection via analytics tools |
| Communications Data | Support chat transcripts, email correspondence, feedback submitted | Direct communication with PH Spark |
PH Spark does not collect sensitive personal information such as religious beliefs, political opinions, or health data unless specifically required to do so by applicable regulation (for example, in the context of responsible gaming support). Where such data is collected, explicit consent will be obtained.
PH Spark uses your personal data for specific, clearly defined purposes. We do not use data for any purpose incompatible with the purpose for which it was collected without obtaining separate consent. The primary purposes for which PH Spark processes personal data include:
Under the Data Privacy Act of 2012, PH Spark must have a lawful basis for each type of personal data processing. The legal bases relied upon by PH Spark are:
Where processing is based on consent, you have the right to withdraw that consent at any time by contacting privacy@phspark.app or adjusting your account notification settings. Withdrawal of consent will not affect the validity of processing already carried out.
PH Spark does not sell or trade your personal data. We share personal data only where necessary and with appropriate safeguards in place. The categories of recipients who may receive your personal data are:
All third parties with whom PH Spark shares personal data are required to handle that data in accordance with the Data Privacy Act of 2012 and PH Spark's data processing standards. PH Spark takes responsibility for the personal data processing activities of its processors.
PH Spark retains personal data for as long as is necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. The key retention periods applied by PH Spark are:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account identity and contact data | Duration of account + 5 years after closure | AML/KYC legal requirement |
| Transaction and betting records | Duration of account + 5 years after closure | AML/KYC and tax compliance |
| KYC documents (ID copies) | Duration of account + 5 years after closure | Regulatory obligation |
| Support communications | 3 years from date of communication | Dispute resolution |
| Technical and usage logs | 12 months | Security monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent management evidence |
After the applicable retention period expires, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. PH Spark conducts periodic data audits to ensure that retained data does not exceed what is necessary.
PH Spark uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device when you visit a website. They help us operate the platform efficiently, remember your preferences, and understand how members use PH Spark's services.
| Cookie Type | Purpose | Can Be Declined? |
|---|---|---|
| Session Cookies | Keep you logged in, maintain your betting slip, and enable core platform functions | No — essential for PH Spark to function |
| Security Cookies | Detect and prevent fraud, bot activity, and CSRF attacks | No — required for platform security |
| Performance Cookies | Measure page load times, identify technical issues, and improve platform performance | Yes — opt out in account settings or cookie manager |
| Preference Cookies | Remember your language, odds format, and display preferences across sessions | Yes — disabling this means preferences reset on each visit |
PH Spark does not use cookies for third-party advertising or to track your browsing activity on websites outside of the PH Spark platform. Cookie consent preferences can be managed through the cookie settings panel accessible from the footer of any PH Spark page.
Under the Data Privacy Act of 2012, PH Spark members have the following rights in relation to their personal data. PH Spark is committed to making these rights easy to exercise — not hidden behind lengthy processes.
Request a copy of the personal data PH Spark holds about you and information about how it is processed. Responses are provided within 15 business days.
Request correction of inaccurate or incomplete personal data. Update your contact details directly in account settings or contact our DPO for identity data corrections.
Request deletion of personal data where it is no longer necessary for the purpose it was collected — subject to PH Spark's legal retention obligations under AML regulations.
Request a machine-readable copy of the personal data you provided to PH Spark for transfer to another service provider where technically feasible.
Object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing. PH Spark will cease such processing unless compelling legitimate grounds override your interests.
If you believe PH Spark has processed your data unlawfully, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact our DPO first — we aim to resolve complaints internally.
To exercise any of the above rights, contact our Data Protection Officer at privacy@phspark.app with the subject line "Data Rights Request." Please include your registered account email and a description of your request. Identity verification may be required before we action sensitive requests to protect your account security.
PH Spark implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:
Despite these measures, no internet transmission or storage system is completely immune from risk. PH Spark encourages all members to use strong, unique passwords for their accounts and to enable two-factor authentication where available.
PH Spark is strictly intended for adults aged 21 and above. PH Spark does not knowingly collect personal data from individuals under the age of 21. If PH Spark discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed.
If you are a parent or guardian and believe that a minor has registered an account or submitted personal data to PH Spark, please contact us immediately at privacy@phspark.app. PH Spark will investigate and take appropriate action, including deletion of all data and closure of the account, within 48 hours of a confirmed report.
Responsible gaming note: PH Spark operates robust age verification checks as part of the KYC process. Any account where age cannot be verified will be suspended until verification is complete. The safety of minors is a non-negotiable priority for PH Spark.
PH Spark may send promotional emails, SMS messages, and in-platform notifications about bonuses, new features, upcoming events, and other PH Spark promotions. This marketing is only sent to members who have given explicit consent during registration or subsequently opted in through account settings.
You can update your marketing preferences or opt out of all marketing communications at any time through the following methods:
Opting out of marketing communications will not affect transactional communications — PH Spark will still send you important account notifications such as deposit confirmations, withdrawal receipts, and security alerts regardless of marketing preferences.
PH Spark is a Philippines-based platform and processes the majority of personal data within the Philippines. In limited circumstances, personal data may be transferred to countries outside the Philippines — for example, where PH Spark uses globally hosted cloud infrastructure or third-party service providers with operations in other jurisdictions.
When personal data is transferred outside the Philippines, PH Spark ensures that appropriate safeguards are in place to protect it, in compliance with the Data Privacy Act of 2012. These safeguards include contractual data protection clauses that impose obligations equivalent to Philippine law on the receiving party.
PH Spark does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing additional contractual and technical safeguards. Members may request information about the specific safeguards in place for any cross-border transfer by contacting privacy@phspark.app.
PH Spark may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, PH Spark will notify registered members via email to the address on their account and/or by posting a prominent notice on the PH Spark platform.
The "Last Updated" date at the top of this Policy will always reflect when the most recent revision was made. Where changes are significant, PH Spark will provide a summary of what changed alongside the updated Policy. Continued use of PH Spark following the effective date of any updated Policy constitutes acceptance of the revised terms.
If you do not agree with a material change to this Privacy Policy, you may close your account by contacting support@phspark.app. Your verified balance will be returned via the standard withdrawal process.
For all questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by PH Spark, please contact our Data Protection Officer. The DPO is responsible for ensuring PH Spark's compliance with the Data Privacy Act of 2012 and is your dedicated point of contact for all data-related matters.
| Contact Channel | Details | Response Time |
|---|---|---|
| Data Protection Officer Email | privacy@phspark.app | Within 5 business days |
| General Support Email | support@phspark.app | Within 4 hours |
| Live Chat | Available on PH Spark platform (login required) | Under 3 minutes |
Please use the subject line "Privacy Request – [Your Full Name]" when emailing our DPO to ensure your message is routed to the correct team. Include your registered account email address and a clear description of your request or concern.
If you are not satisfied with PH Spark's response to your privacy concern, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcement of the Data Privacy Act of 2012.
Your privacy and data security are handled with the same care we put into every part of the platform. Register on PH Spark today, knowing that your personal information is protected under Philippine law and by a team that takes data privacy seriously. Sulit ang pagsali — laro na, Kabayan!